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SHIPPING AND RETURNS

SHIPPING

Ozoza offers multiple shipping options to ensure your items reach you in good condition and in good time. Our shipping options vary based on the delivery address, the time orders are placed and availability of items (i.e pre-orders or custom orders).

At the time your order is being processed, you will find available shipping methods for your particular item(s) , the costs and estimated delivery time. Please remember that deliveries are made only on business days.

NIGERIA – Standard shipping times for deliveries within Nigeria is 3 – 5 business days.

OUTSIDE NIGERIA – For deliveries outside Nigeria we offer multiple shipping options including DHL, FedEx, and Airport/Store Pick-up (for certain countries). Delivery times may vary depending on the item and specific country, however we estimate 6 – 10 business days for international delivery. Kindly contact us by sending an email to info@ozoza.online to confirm delivery times to specific locations.

RETURNS

At Ozoza, we understand that sometimes things don’t go as planned. If you’re not completely satisfied with your purchase, simply reach out to us within 7 days detailing your concerns along with a proof of payment and we’ll guide you through a return process.

Please note we do not offer exchanges, only returns. Returns are only available for items that are unused and in the same condition as received. Sale of custom items and/or art pieces are final and can not be returned. Shipping costs, including any international custom fees/charges for returns are the responsibility of the customer.

Our goal is to ensure that your experience with us is as smooth as possible, allowing you to shop with ease. For any further information regarding your order, kindly contact us at; orders@ozoza.online.